Later this morning, I got another email from her which I considered deleting before reading it. It was an apology for her rant from the night before. Something I learned long ago is waiting before sending emails, which is what I did with my response. In Outlook, you can save your rant email as a draft until morning, re-read it, then hit send. I recommend this.
Email is great for fast conversations, asking a quick question or having a message waiting for someone. It is NOT great for venting. I thought I would use this email opportunity to give a few tips for sending a professional email.
1. Always use a salutation. "Dear You," or "Hello Name" - this way the person knows the email is to them.
2. Don't write when you are angry. If you want answers, pick up the phone.
3. DON’T TYPE IN CAPITAL LETTERS. This is considered yelling in electronic correspondence.
4. This is a pet peeve of mine: Don’t use excessive punctuation!!! Ask your question with on question mark. Maybe it’s just me, but does multiple question marks look annoying????
5. Always thank someone and sign your name to an email. Have some type of closing such as “Thanks for your time, Tammy” Then sign your name.
I think we will all agree in this day and age of fast correspondence and texting, people have sometimes forgotten their manners. I hope these tips can help someone from an embarrassing situation of trying to un-send an email they wished they hadn’t sent.